Job Summary:
The Manager of Ticket Operations will be responsible for the oversight, management and accountability of the ticket operations for the Atlanta Beat and all functions pertaining to the operation of the stadium box office. Candidate must be detail-oriented, motivated and organized with the ability to efficiently manage ticket operations, including the fulfillment of ticket orders and requests, management of the ticket sales system, operation of the box office, the monitoring of and processing of reports, and the application of payments. In addition, this person will manage the box office staff on game day, as well during other events, such as concerts and special events. This person will report support the Director of Crowd Building with all sales and customer service efforts.
 

Duties and Responsibilities:
• Manage all aspects of ticket operations department including the box office and day of game ticket operations.
• Process all ticket orders: season tickets, groups and individual game tickets.
• Oversee all ticket office functions: sales, staffing, cash handling, deposits, etc.
• Become competent with new ticket system; build game schedule on system, build ticket accounts, prepare reports, and manage cash payments.
• Maintain and manage all hard ticket inventory.
• Develop and maintain files and reports on each event that consists of ticket sales, group sales, comp tickets and overall event audits.
• Prepare routine ticketing reports (i.e., walk up ticket sales, drop count reports, turnstile reports, group sales reports, season ticket reports, etc.).
• Reconcile daily cash and credit card sales.
• Manage and control budgeted revenues and expenses for areas of responsibility.
• Issue and track all complimentary ticket requests, coupons, vouchers and special promotions opportunities.
• Interact and provide customers with answers to questions and resolve ticketing issues.
• Assist in resolving any ticket related concerns.
• Train, orient, manage and lead box office game day staff and interns on how to service ticket accounts along with providing unsurpassed customer service to all fans.
• Act as liaison with ticket vendors to keep them properly informed about events, ticket sales and ticket operations.
• Develop relationships with ticket printing companies.
• Order all ticket stock.
• Must be able to work days, evenings, weekends and holidays as scheduled.
 

Qualifications:
• Bachelor’s degree and 1-2 years ticket sales box office experience required
• Knowledge of TicketMaster, Archtics, TicketLeap and other ticketing systems a plus
• Excellent interpersonal and communication skills
• Willingness to learn in a fast paced environment
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays
• Strong computer proficiency including experience with excel and other database management systems